Privacy Policy

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  🔒  Medi-Mart Pharmacy Privacy Policy 

Effective Date:30th Octo. 2025

This Privacy Policy explains how Medi-Mart Pharmacyoperated by Mr. Mayank Baraiya, located at Centre Point- Ahmedabad, and its website WWW.medimartpharmacy.co.in We collects, uses, discloses, and protects your personal information.

As a 24 x 7 hours retail pharmacy store, we are committed to protecting the privacy and confidentiality of your data, especially your Sensitive Personal Data or Information.

1. Information We Collect:

We collect information from you through your in-store purchases, website usage, home delivery requests, and when you interact with Mr. Mayank Baraiya, our pharmacist, or our staff.

This includes data that can identify you:

• Contact Information: Name, address (for delivery), phone number (+91 7862800119), and email address .
• Demographic Data: Age, gender, date of birth.
• Membership Status: Data related to your membership for free home delivery.

This is information collected in the process of dispensing medicines and providing wellness services:

• Health and Medical Information: Medical records, history, and prescriptions (required for dispensing scheduled medicines).
• Financial Information: Payment instrument details (credit card/debit card numbers, UPI IDs, bank account details) used for transactions via Cash, Online, Credit Card, Debit Card. Note: We do not store full payment card details; these are processed securely by a third-party payment gateway.

Information automatically collected when you visit our website, such as your IP address, browser type, pages viewed, and other diagnostic data.

1. Directly From You: When you provide information during in-store purchases, prescription drop-offs, signing up for membership, or contacting us via phone/email.
2. Through Our Website: When you place an online order, register an account, or use online payment methods.
3. Through Third-Party Payment Gateways: Securely receive transaction confirmations (but not full card details).

We do not sell, trade, or rent your Personal Information or SPDI to third parties for marketing purposes. Your data is shared only in the following necessary circumstances:

• Pharmacist/Staff: Shared internally with our qualified pharmacist, Mr. Mayank Baraiya, and authorized staff for dispensing, counseling, and record-keeping as required by pharmacy law.
• Home Delivery: Shared with our delivery personnel or third-party logistics partners to facilitate the Home Delivery service.
• Payment Processors: Shared securely with certified payment gateways (e.g., razorpay, paytm, etc.) to process financial transactions.
• Legal/Regulatory: When required by law, court order, government authority, or regulatory body (e.g., Drug Control Authority) for compliance or protection of rights.

We implement reasonable physical, technical, and administrative security measures to protect your PI and SPDI from unauthorized access, disclosure, alteration, or destruction.

• Medical records and prescriptions are stored with a high level of security and access control.
• All online payment transactions are encrypted using secure socket layer (SSL) technology.

Consent: By using our services, placing an order, or providing your personal data, you explicitly consent to the collection, use, and disclosure of your information as described in this Policy.

Withdrawal of Consent: You have the right to withdraw your consent to the collection and processing of your non-essential personal information at any time, subject to legal or contractual restrictions. However, withdrawing consent for medical data may impact our ability to dispense prescriptions or provide complete pharmacy services.

Access and Correction: You have the right to request access to the personal data we hold about you and request corrections to any inaccuracies.

We retain your Personal Information and SPDI only for as long as necessary to fulfill the purposes outlined in this policy, and to comply with our legal and regulatory obligations, including those related to dispensing medicines and financial records.

We reserve the right to update this policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our designated Grievance Officer/Pharmacist:

• Name: Mr. Mayank Baraiya
• Role: Pharmacist & Grievance Officer
• Phone: +91 7862800119
• Email: Health@medimartpharmacy.co.in